Cargo Claims Policy of The New Day Company, LLC
Purpose
The New Day Company, LLC is committed to providing exceptional logistics and transportation services. Our Cargo Claims Policy outlines a clear and fair procedure for our clients to report and resolve any incidents of cargo damage or loss during transit. This policy ensures accountability and swift resolution, reinforcing our dedication to client satisfaction and service excellence.
Scope
This policy applies to all cargo transported by The New Day Company, LLC, covering all clients, partners, and third-party carriers involved in the transportation process.
Policy Statement
The New Day Company, LLC recognizes the importance of cargo integrity and the value of our clients’ goods. We pledge to handle all claims of cargo damage or loss with the utmost seriousness, transparency, and efficiency.
Procedures for Reporting and Resolution
- Immediate Notification: Clients must report any cargo damage or loss immediately upon discovery, and no later than 5 business days after receipt, using the designated claims form provided by The New Day Company, LLC.
- Documentation: Clients are required to provide all necessary documentation to support their claim, including but not limited to, bills of lading, photos of the damage, and detailed descriptions of the loss or damage.
- Assessment: Upon receipt of a claim, The New Day Company, LLC will promptly conduct a thorough investigation to assess the validity and extent of the claim.
- Resolution: We aim to resolve all claims within 30 days of receipt, providing fair compensation for substantiated claims of damage or loss.
Responsibilities
- Clients: Clients are responsible for reporting claims in a timely manner, ensuring that all necessary documentation is provided to support their claim.
- The New Day Company, LLC: We are responsible for conducting a fair and timely assessment of the claim and resolving it in accordance with applicable laws and the terms of our contract with the client.
Limitations of Liability
The liability of The New Day Company, LLC for any loss or damage is subject to the limitations set forth by applicable laws and the agreed terms and conditions of the contract of carriage.
Commitment to Service and Trust
The New Day Company, LLC values the trust our clients place in us to transport their goods safely and efficiently. Our Cargo Claims Policy is a testament to our commitment to uphold that trust and to provide recourse in the unfortunate event of cargo damage or loss. We strive to maintain transparency and reliability in all our services, ensuring that our clients’ interests are always protected.
Review and Amendments
This policy is subject to periodic review and may be amended in response to feedback, changes in legislation, or changes to company procedures.
The New Day Company, LLC’s approach to cargo claims is centered on service excellence and trust. We aim to handle all claims with the utmost professionalism and efficiency, minimizing any inconvenience to our clients while ensuring that their rights and our obligations are fully observed.